Economic Rules Hub
  • World
  • Politics
  • Business
  • Investing
Home Business Delta cancels hundreds more flights as its recovery from global CrowdStrike-Microsoft outage lags
Business

Delta cancels hundreds more flights as its recovery from global CrowdStrike-Microsoft outage lags

by admin July 23, 2024
July 23, 2024

Delta Air Lines CEO Ed Bastian apologized and offered frequent flyer miles to travelers for thousands of flight cancellations as the carrier struggled to recover from Friday’s globe-spanning IT outage, disruptions that sparked criticism from Transportation Secretary Pete Buttigieg.

The Atlanta-based airline canceled more than 4,600 flights from Friday through Sunday, more than any other airline, according to aviation data firm OAG.

On Monday morning, Delta had already canceled another 700 flights, or 18% of its mainline operation, making up the vast majority of cancellations in the U.S.

The delays and cancellations have put Delta in a rare spotlight for the carrier whose leaders pride themselves on reliability and punctuality.

Travelers wait in line at check-in in Terminal 2, Delta Airlines, at Los Angeles airport, on July 19, 2024.Etienne Laurent / AFP – Getty Images

“We continue to receive reports of unacceptable disruptions and customer service conditions at Delta Air Lines, including hundreds of complaints filed with our Department,” Buttigieg said in an emailed statement late Sunday. “I have made clear to Delta that we expect the airline to provide prompt refunds” to customers who chose to call off their trips because of the disruptions as well as “timely reimbursements for food and overnight hotel stays to consumers affected by the delays and cancellations, as well as adequate customer service assistance to all of their passengers.”

The disruptions have persisted at Delta while most other carriers have recovered. American Airlines said it was almost back to normal by Saturday. United Airlines had elevated flight disruptions on Sunday with 9% of its schedule canceled, or 260 flights, according to FlightAware, but still below Delta’s.

“I want to apologize to every one of you who have been impacted by these events,” Bastian said in a message to customers. “Delta is in the business of connecting the world, and we understand how difficult it can be when your travels are disrupted.”

The airline was offering flight attendants extra pay to pick up shifts, a staff memo on Sunday said. The carrier called some of them on their personal phones to come in, according to a person familiar with the matter. High demand during some one of the busiest periods of summer challenged the airline to find alternative flights for affected travelers, Bastian said in his note.

Delta Air Lines has a number of Microsoft tools that were impacted in the outage, “in particular one of our crew tracking-related tools was affected and unable to effectively process the unprecedented number of changes triggered by the system shutdown,” Bastian said in his note.

That would make the event similar to an issue Southwest Airlines suffered, on a much greater scale, at the end of 2022 when it failed to recover from severe winter weather for days.

A botched software update from cybersecurity firm CrowdStrike that paralyzed some Windows-based programs also hit the banking and health-care industries.

This post appeared first on NBC NEWS

0
FacebookTwitterPinterestEmail
previous post
Israel strikes Yemen for the first time following deadly Houthi drone attack. Here’s what we know
next post
Federal Reserve fines Walmart-linked Green Dot Corp $44 million after customers lost access to funds

Related Posts

Shein and Temu see U.S. demand plunge as loophole for...

June 6, 2025

This California startup is cleaning water and removing CO₂ from...

June 6, 2025

Nationwide coordinated retail crime crackdown results in hundreds of arrests,...

June 5, 2025

McDonald’s Snack Wrap is officially making a permanent return

June 5, 2025

OpenAI tops 3 million paying business users, launches new features...

June 5, 2025

Elon Musk’s Neuralink raises $650 million in fresh capital

June 4, 2025

    Get free access to all of the retirement secrets and income strategies from our experts! or Join The Exclusive Subscription Today And Get the Premium Articles Acess for Free


    By opting in you agree to receive emails from us and our affiliates. Your information is secure and your privacy is protected.

    Recent

    • What we know about the countries on Trump’s travel ban list, and how many people will be impacted

      June 6, 2025
    • Israel strikes southern suburb in Beirut

      June 6, 2025
    • What is D-Day? How the Normandy landings led to Germany’s defeat in World War II

      June 6, 2025
    • Russia launches aerial assault on Kyiv days after Ukraine’s audacious drone attack on bomber fleet

      June 6, 2025
    • North Korea refloats destroyer that capsized during launch, surprising naval analysts

      June 6, 2025

    Categories

    • Business (1,393)
    • Investing (3,399)
    • Politics (4,546)
    • World (4,458)
    • Email Whitelisting
    • Terms and Conditions
    • Privacy Policy
    • Contacts
    • About us

    Disclaimer: EconomicRulesHub.com, its managers, its employees, and assigns (collectively “The Company”) do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

    Copyright © 2024 EconomicRulesHub.com | All Rights Reserved

    Economic Rules Hub
    • World
    • Politics
    • Business
    • Investing